FY 2022 Consumer and Stakeholder Survey Results

Stakeholders, comments were positive and praised CODI staff. 

The following all reported having 100% satisfaction: 

Vendor/Customers Satisfaction:   

   

  • CES Janitorial, Maintenance, Job Coach Customer Comments: 

      

  • Printing Customer Comments:

  • Outsource Center Customer Comments: 

Increases in satisfaction from 2021 to 2022 were noted in the following surveys:

  • Extended Employment (EE) Stakeholder

 

ATS Consumers Reported 100% satisfaction in five out of ten categories.

Comments included :

  • The staff is always there when I need help.

  • CODI provides great services.​

Adults Training Service (ATS) Stakeholder

Comments Included:

  • Nothing needs improvement.

  • I have utilized CODI services for many years. Thank you.

Community Support Services (CSS) Consumers Reported 100% satisfaction in three out of ten categories.

Comments included :

  • CODI is always there when I need help.

  • CODI is supportive, compassionate, and caring and gives us help and hope.

  • CODI is very efficient with my appointments.

  • CODI meets the client’s needs and understands disabilities.

  • CODI is always on time.

  • CODI is doing an excellent job.

  • CODI rescues people from state hospitals and helps to keep us out.

  • CODI has saved my life more than once.

  • CODI is doing an excellent job. And I am incredibly grateful. Thanks for everything you do. I love my caseworker.

CSS Stakeholders reported 100% satisfaction in three out of ten categories.

DAS / Sandy Consumer Comments:  

  • The caseworkers try to understand and relate by putting themselves in our situations.

  • Thank you for helping me recover.

Division of Development Disabilities (DDD) Residential Consumers 

Comments Included:

  • The staff is caring and exceptional.

EE Consumers reported 100% satisfaction in five out of ten categories.

Comments included :

  • We have a lot of work.

  • CODI cares for everyone on a one-to-one basis.

  • Keep doing what you are doing. That is why I like to come here.

  • Everything. The staff is very dedicated.

  • I could not ask for anything more.

  • The staff is very good and does a great job.

  • CODI gets us as much work as possible.

  • The staff puts the concerns of consumers first.

  • The staff helped me get better at my job in the workshop.

  • Staff encourages us.

  • CODI provides a place for us to work.

  • CODI keeps us working.

  • CODI helps us.

EE Stakeholders reported 100% satisfaction in nine out of ten categories.

  • I have no suggestions to improve. I am very pleased with CODI's services. I would like to visit sometime.

  • No improvement is needed.

  • Everything is moving along excellently.

Residential Consumers reported 100% satisfaction in four out of eleven categories.

Comments Included:

  • CODI staff listens when you have problems or concerns.

  • CODI treats people right.

  • CODI helps us with SSI, SNAP, and phones.

  • CODI takes care of consumers.

  • The staff is caring and exceptional.

 

Residential Stakeholders reported 100% satisfaction in five out of ten categories.

Comments Included:

  • CODI provides exceptional services.

  • CODI is always professional.