Responses: 

• Stakeholder comments were positive and praised CODI and CODI staff for everything they do. 

 

The following all reported having 100% satisfaction:  

• ATS Stakeholder

• CES Stakeholder

• Customer Satisfaction

• DAS, Sandy, & OUD

• DDD Stakeholder

• Residential Stakeholder

 

Increases in satisfaction from 2023 to 2024 were noted in the following surveys:

• ATS Stakeholder

• OES Stakeholder

• Residential Stakeholder

 

Decreases in satisfaction from 2023 to 2024 were noted in the following surveys:

• DDD Consumer

• OES Consumer

 

ATS, CSS, and Residential consumer and CSS stakeholder satisfaction from 2023 to 2024 had increases in some categories and decreases in others.

 

ATS Consumer Survey Results:

• Consumers reported 100% satisfaction in nine out of eighteen categories including staff being helpful, friendly, and polite, using the phone system to contact staff is simple and current, staff being sensitive to my cultural and/or religious beliefs, understanding my rights, safety and comfort of program area, property and location are easily accessible, satisfied with community activities, access to health and safety information for a safe evacuation, and recommending the program to others.

 

CES Consumer Survey Results:

• Consumers reported 100% satisfaction in 14 out of 15 categories. One consumer disagreed that searching the website for information was accessible.

 

CSS Consumer Survey Results:

• Consumers reported 100% satisfaction in four out of thirteen categories including staff is helpful, friendly, and polite, I actively participate in developing my IRP, staff is sensitive to my cultural and/or religious beliefs, and I understand my rights.

 

CSS Stakeholder Survey Results:

• Stakeholders reported 100% satisfaction in thirteen out of fourteen categories. One stakeholder was not satisfied with electronic forms being more efficient.

 

DDD Consumer Survey Results:

• Consumers reported 100% satisfaction in fourteen out of sixteen categories. Three consumers disagreed that the phone system to contact staff was simple and current with common technology and standards and two consumers disagreed that searching the website for information was easily accessible.

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OES Consumer Survey Results:

• Consumers did not report 100% satisfaction in any of the eighteen categories. Majority of the consumers’ responses decreased from the previous year.

 

OES Stakeholder Survey Results:

• Stakeholders reported 100% satisfaction in thirteen out of fourteen categories. One stakeholders felt using electronic forms to complete required documentation was not efficient.

 

Residential Consumer Survey Results:

• Consumers reported 100% satisfaction in nine out of sixteen categories including staff being helpful, friendly, and polite, feeling comfortable expressing opinions and sharing input to staff, staff helping me work on my treatment plan, staff being sensitive to cultural and/or religious beliefs, my quality of life has improved since being in the program, the property and location are easily accessible for my needs, the program meets my needs, and recommending the program to others.

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We are always open to comments and suggestions. Should you have any ideas to enhance our services, please feel free to contact Taran Winchester, Chief Information Officer at twinchester@njcodi.org.