FY 2025 Consumer and Stakeholder Survey Results

Responses:

Stakeholder comments were positive, praising CODI and CODI staff for everything they do.

Consumers reported 100% satisfaction in fifteen out of eighteen categories, including feeling comfortable expressing my opinions and sharing input with staff, several different ways to offer feedback about the programs including suggestion box, satisfaction survey, and website, using the phone system to contact staff being simple and current, searching the website for location, contact information, services available, hours of operation, or performance outcome measures was easily accessible, actively being involved in developing their treatment plan using person centered planning, staff being sensitive to my cultural and/or religious beliefs, understanding their rights, their quality of life improving since being in the program, being satisfied with the safety and comfort of the program area, satisfied with the day habilitation training and activities, satisfied with community activities, if they had a special need, reasonable accommodations were attempted or made, program meeting their needs, access to health and safety information for a safe evacuation, and recommending the program to others.

Consumers reported 100% satisfaction in 14 out of 15 categories. One consumer disagreed that they received all the job search assistance necessary.

Consumers reported 100% satisfaction in six out of thirteen categories, including staff is helpful, friendly, and polite, feeling comfortable expressing their opinions and sharing input with staff, using the phone system to contact staff being simple and current with common technology standards, staff helping them work on my IRP, understanding their rights including the grievance procedure, and the program meeting their needs.

Stakeholders reported 100% satisfaction in eleven out of thirteen categories. Two stakeholders were not satisfied with the communication mechanisms to coordinate care for persons served and one stakeholder does not feel that CODI encourages and is open to feedback to enhance service delivery.

Consumers reported 100% satisfaction in ten out of sixteen categories, including feeling comfortable expressing their opinions and sharing input with staff, there being several different ways to offer feedback about the programs, including a suggestion box, satisfaction survey, and the website, using the phone system to contact staff being simple and current with common technology standards, searching the website for location, contact information, services available, hours of operation, or performance outcome measures is easily accessible, being actively involved in developing their treatment plan, staff helping me work on my treatment plan goals, staff being sensitive to my cultural and/or religious beliefs and practices, understanding their rights including the grievance procedure, the property they live in is safe and comfortable, and in the event of an emergency, they can access health and safety information for safe evacuation or other emergency situations.

Consumers did not report 100% satisfaction in any of the eighteen categories. The consumers’ responses increased in nine out of eighteen categories from the previous year.

Consumers reported 100% satisfaction in eleven out of sixteen categories, including staff being helpful, friendly, and polite, feeling comfortable expressing opinions and sharing input with staff, there being several different ways to offer feedback about the programs including a suggestion box, satisfaction survey, and website, using the phone system to contact staff being simple and current with common technology standards, searching the website for location, contact information, services available, hours of operation, or performance outcome measures being easily accessible, actively participating in developing their treatment plan, manager listening when they have concerns, their quality of life improving since being in the program, the property they live in being safe and comfortable, the program meeting their needs, and recommending the program to others.